Post by ♡ dsangel ♓ on Dec 13, 2010 15:30:43 GMT -5
Wanted to give everyone an update since I spoke to the new guy in charge today.
Here's the information he gave me regarding Year 4. If you renewed for Year 4, you are are that we didn't receive any Exclusive Items. What is going to happen is this, IF you renewed your membership and paid for YEAR 4, you will be receiving the Year 5 renewal AND Exclusive Items for free. This does not apply if you are getting ready to renew for Year 4, only if you had already paid for Year 4. He said he would be sending out an email to everyone who qualifies for this option in the near future so we understand the details.
The Year 5 package was just finished and approved by management so those items are getting ready to be produced. As always, the time frame for receipt of the new package is 6-8 weeks, but they hope to have them to us sooner rather than later. He said hopefully by the middle of January. I only know, right now, they we are definitely getting a T-Shirt and some other items. The Year 5 package is due to be up on the website very shortly so we'll all know what it entails before long.
As for the rest, with someone new in charge it seems that things are heading in the right direction. I spoke to him at length and had quite a few issues addressed and questions answered. Here's what he told me in regards to what we can look forward to in the upcoming year.
The site is being worked on, there are due to be more things just for members, such as live videos, Q&A sessions for members only, bonus content, etc. In addition, the renewal packages will be streamlined. This was explained in this way: The Exclusive Item package for everyone will become the same, meaning if you JOIN in 2011 you will get the same package as someone who is renewing (for any year) in 2011. So if we get a T-shirt, key chain and sticker for Year 5, anyone who joins for their 1st year in 2011, or renews for Year 2,3, or 4 in 2011 will get the same items. That makes it easier on AA and means we will receive our items faster since there will be no figuring out who gets what, when. That package will change from year to year and it will be based on the calendar year (2011, 2012, 2013, etc.) but we will all be receiving the same items for our memberships based on the calendar instead of membership year.
Finally, this gentleman took the time to call me back and listen to my issues and address each one. He's a fan like we are and I think that can only be a good thing because in his words, he wants to see this done right, by the band and us as well. He did say that if anyone has any issues, to please use the email addresses on the site for specific issues. If it's something that he needs to be involved with, you will be receiving a reply directly from him. He's only been in charge since October but he sounds like he wants to make this a better experience for all of us. Here's to a fresh start.
Here's the information he gave me regarding Year 4. If you renewed for Year 4, you are are that we didn't receive any Exclusive Items. What is going to happen is this, IF you renewed your membership and paid for YEAR 4, you will be receiving the Year 5 renewal AND Exclusive Items for free. This does not apply if you are getting ready to renew for Year 4, only if you had already paid for Year 4. He said he would be sending out an email to everyone who qualifies for this option in the near future so we understand the details.
The Year 5 package was just finished and approved by management so those items are getting ready to be produced. As always, the time frame for receipt of the new package is 6-8 weeks, but they hope to have them to us sooner rather than later. He said hopefully by the middle of January. I only know, right now, they we are definitely getting a T-Shirt and some other items. The Year 5 package is due to be up on the website very shortly so we'll all know what it entails before long.
As for the rest, with someone new in charge it seems that things are heading in the right direction. I spoke to him at length and had quite a few issues addressed and questions answered. Here's what he told me in regards to what we can look forward to in the upcoming year.
The site is being worked on, there are due to be more things just for members, such as live videos, Q&A sessions for members only, bonus content, etc. In addition, the renewal packages will be streamlined. This was explained in this way: The Exclusive Item package for everyone will become the same, meaning if you JOIN in 2011 you will get the same package as someone who is renewing (for any year) in 2011. So if we get a T-shirt, key chain and sticker for Year 5, anyone who joins for their 1st year in 2011, or renews for Year 2,3, or 4 in 2011 will get the same items. That makes it easier on AA and means we will receive our items faster since there will be no figuring out who gets what, when. That package will change from year to year and it will be based on the calendar year (2011, 2012, 2013, etc.) but we will all be receiving the same items for our memberships based on the calendar instead of membership year.
Finally, this gentleman took the time to call me back and listen to my issues and address each one. He's a fan like we are and I think that can only be a good thing because in his words, he wants to see this done right, by the band and us as well. He did say that if anyone has any issues, to please use the email addresses on the site for specific issues. If it's something that he needs to be involved with, you will be receiving a reply directly from him. He's only been in charge since October but he sounds like he wants to make this a better experience for all of us. Here's to a fresh start.
